Contact Us
Got a question about how sweeps coins casinos work, spotted something that needs updating on one of our reviews, or want to flag a new sweepstakes casino we haven't covered yet? This page explains how to reach the Top Sweepstakes Casinos team and what kind of enquiries we can actually help with.
How to reach the Top Sweepstakes Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods can mean a slightly longer wait. When you write in, it helps to include:
- The name of the sweepstakes or social casino your question relates to, if applicable
- A brief description of what you'd like us to look into or answer
- Screenshots or links, if you're reporting an error on the site
What we can help with
We're a review and comparison site, not an operator, so our team can't access anyone's casino account, process a coin purchase, or speed up a Sweepstakes Coins redemption. What we can do is:
- Correct outdated information in a review, such as a changed welcome offer or an operator's list of eligible states
- Answer general questions about how the dual-currency sweepstakes model works
- Point you toward the right section of the site if you're trying to compare options like Spinblitz, Lone Star, or Casino.Click
- Take feedback on your own experience with a listed platform, which helps us keep our coverage accurate
For anything involving your account, identity verification, or a specific redemption, you'll need to contact that operator's own customer support directly, since they hold your account details and we don't.
Reporting a problem with a listed sweepstakes casino
If you've run into an issue with an operator we cover — a delayed redemption, a confusing bonus term, or a change to eligible states — let us know. We can't intervene in individual disputes, but reader reports are one of the ways we catch when an operator's terms have shifted or when a promotion no longer matches what's advertised. If a dispute involves money owed to you, the operator's support team and their published terms and conditions are the correct first point of contact.
Questions about responsible play
If you or someone you know is concerned about time or money spent on sweepstakes or social casino games, our Responsible Gambling page has resources worth reading before or instead of getting in touch with us directly. We're not a support service for gambling-related harm, but that page links to the kind of independent help that is.
Before you write in: check our other pages
A lot of common questions are already answered elsewhere on the site, which can save you a wait for a reply:
- Curious who runs Top Sweepstakes Casinos and how we put reviews together? See About Us.
- Wondering about site rules, our editorial approach, or how offers are presented? Check the Terms and Conditions.
- Looking for options outside the sweepstakes model, including sites that don't use GamStop-style self-exclusion? Take a look at Non GamStop Casinos.
A note on what we're not
To be clear about the limits of this contact channel: Top Sweepstakes Casinos is an independent comparison and information site. We don't operate any sweepstakes casino, we don't process payments or coin purchases, and we don't determine which states an operator serves — that's set by each platform based on its own legal assessment, and it changes over time. If you're asking whether a particular site is available or compliant in your state, the operator's own terms page is the authoritative source, not us. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes-model platforms altogether, and rules can change with little notice, so it's worth checking directly with the operator before signing up or making a purchase of virtual currency.
Commercial relationships and how they affect what we say
Some of the operators listed on Top Sweepstakes Casinos, including those featured above such as Spinblitz, Lone Star, and SplashCoins, may pay us a commission if a reader visits through our site. This never determines how an operator is ranked or reviewed, and it doesn't change the answers you get if you contact us with a question. If you're ever unsure whether something you've read is influenced by a commercial arrangement, ask us directly and we'll tell you plainly.